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Shipping & Returns

We will ship your order as soon as we can, in-stock items usually within 1 - 5 business days. Please note this does not include transit time.

Damaged items: Claims must be reported to shop@miyacompany.com within 5 days of receipt of your order. Please provide images of any damages.

Returns: Please pack the products back in the original packaging carefully and use a traceable carrier. Any items received back in our warehouse that is damaged from transit may not be eligible for a refund. We can only accept items that are unused, unwashed and in their original packaging. Please contact us at shop@miyacompany.com for more information and a return authorization code within 14 days of receipt. Any items received without an authorization code will not be refunded.

For other inquiries please contact us at shop@miyacompany.com or 800-367-4716.

Currently, we only ship to U.S. and Canada. CANADIAN CUSTOMERS: Please note you may be subject to brokerage fees, duties and taxes upon delivery.