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Customer Service Center

Thank you for your interest!

Please contact us at shop@miyacompany.com with any inquiries. Please include your customer number and order number if applicable. And please add our email address to your safe senders list or check your Junk Mail folder to ensure that you are getting our emails! We may have to contact you about your order!

We accept Visa, Mastercard, Discover and American Express which will be charged upon shipping.

With your online account, you can browse our products, order online and check your order history.  Unfortunately, at this time, we cannot keep any backorders in the event that something is out of stock.  You can also use our search tool by item number or keyword to find exactly what you need. 

We will ship your order as soon as we can, in-stock items usually within 1 - 5 business days. Please note this does not include transit time.

Please note that due to excessive flooding and damage to our warehouse from Hurricane Ida, our warehouse operations have been suspended temporarily. We hope to resume shipping by the end of September 2021. We are very sorry for the delay and appreciate your patience while we assess the damages. Current orders may be affected and may need to be adjusted. We will ship undamaged/available items as soon as possible.

Damaged items: Claims must be reported to shop@miyacompany.com within 5 days of receipt of your order. Please provide images of any damages.

Returns: Please pack the products back in the original packaging carefully and use a traceable carrier. Any items received back in our warehouse that is damaged from transit may not be eligible for a refund. We can only accept items that are unused, unwashed and in their original packaging. Please contact us at shop@miyacompany.com for more information and a return authorization code within 14 days of receipt. Any items received without an authorization code will not be refunded.

For other inquiries please contact us at shop@miyacompany.com or 800-367-4716.

Currently, we only ship to U.S. and Canada. CANADIAN CUSTOMERS: Please note you may be subject to brokerage fees, duties and taxes upon delivery.